Refund & Cancellation

Refund and cancellation eligibility depends on the specific product or service purchased and the terms displayed at the time of purchase.

Before completing a payment, users should carefully review the applicable pricing, service details, subscription period, and cancellation terms.

If CityListify offers subscription-based services:

• You may cancel your subscription according to the cancellation options provided on the platform.
• Cancellation generally prevents future renewals.
• Unless otherwise stated, cancellation does not automatically result in a refund for a period that has already been paid for.
• Access may continue until the end of the current paid billing period.

For paid business listings, featured listings, promotional packages, advertising services, or similar services:

• Fees may be non-refundable once the service has been activated or delivered.
• If a service has not yet been activated or delivered, you may be eligible for cancellation or refund depending on the applicable service terms.
• Any applicable refund conditions will be communicated before purchase where reasonably possible.

You may request cancellation of an eligible service through the available account, billing, or support options.

Cancellation requests should include:

• Your registered name
• Registered email or account details
• Order or transaction reference, if available
• Service you wish to cancel
• Reason for cancellation, where requested

CityListify may suspend or cancel a service, listing, subscription, or account if:

• The user violates our Terms & Conditions.
• Fraudulent or misleading information is provided.
• Payment is unauthorized or disputed.
• The service is being abused.
• The service must be discontinued for operational, security, or legal reasons.

Where appropriate, CityListify may determine whether a refund is applicable.

A refund may be considered in circumstances such as:

• Duplicate payments.
• Technical issues resulting in a payment being made without the purchased service being properly activated.
• An eligible service being cancelled before delivery or activation.
• An incorrect charge caused by a verified billing error.
• Other circumstances where CityListify determines that a refund is appropriate.

Unless otherwise stated, certain services may be non-refundable after they have been provided, activated, published, consumed, or substantially delivered.

This may include:

• Featured listings
• Promotional campaigns
• Advertising services
• Completed digital services
• Services already consumed
• Customized services
• Other services clearly identified as non-refundable before purchase

If a refund is approved, it will generally be processed using the original payment method where possible.

The time required for the refund to appear in your account may depend on the payment gateway, bank, card issuer, or other financial institution.

CityListify does not control processing times imposed by third-party payment providers.

Where applicable, payment gateway, transaction, processing, currency conversion, or other third-party charges may not be refundable if they have already been charged by the payment provider, subject to applicable law and the terms of the relevant service.

If your account is charged despite a failed transaction, or if you are charged more than once for the same transaction, please contact CityListify with the relevant transaction details.

After verification, an eligible duplicate or erroneous charge may be refunded.

Before initiating a chargeback or payment dispute with your bank or payment provider, we encourage you to contact CityListify so that we can investigate the issue and attempt to resolve it.

Fraudulent or abusive chargeback activity may result in account restrictions, subject to applicable law.

To request a refund, contact CityListify through the support or contact details provided on our website.

Please provide sufficient information to help us identify the transaction.

We may request additional information to verify the request.

Refund requests may be reviewed on a case-by-case basis where no automatic refund right applies.

We may consider:

• Date of purchase
• Type of service
• Whether the service was activated or delivered
• Usage of the service
• Reason for the request
• Transaction history
• Applicable terms
• Applicable legal requirements

CityListify may update this Refund & Cancellation Policy from time to time.

Any updated version will be published on this page.

If you have questions regarding cancellations, refunds, payments, or billing, please contact CityListify through the contact information provided on our website.